This question has been addressed in 1 Texas court opinion:
COA14 — February 24, 2026
A customer sued Panera Bread for Intentional Infliction of Emotional Distress (IIED) after a manager accused her of theft and summoned the police during a dispute over a pre-paid order. Panera moved to dismiss the claim under the Texas Citizen’s Participation Act (TCPA), arguing the report was a matter of public concern. The Court of Appeals analyzed whether reporting criminal activity falls under the TCPA and whether the plaintiff established a prima facie case for IIED. The court held that reporting a crime is an exercise of free speech on a matter of public concern and that the plaintiff failed to provide clear and specific evidence of "extreme and outrageous" conduct, as false accusations of theft and summoning police do not meet the high legal threshold for IIED. The court reversed the trial court's denial of the motion to dismiss and remanded for the assessment of attorney's fees.
Litigation Takeaway
“Reporting suspected criminal activity to law enforcement is a protected matter of public concern under the TCPA; consequently, the TCPA serves as a powerful defensive shield to quickly dismiss retaliatory IIED claims and recover attorney’s fees in high-conflict disputes where the police are called.”